Privacy Policy

DK Glass & Velasco ("DK Glass," "we," "us," or "our") provides residential and commercial glass design, fabrication, sales, and installation services. This policy applies to information collected through dkglassvelasco.com and through communications you initiate with us about our services.

Depending on how you interact with us, we may collect:

• Contact and project information: your name, email address, phone number, message, project location, measurements, photos, preferences, and other details you choose to provide.
• Communication information: messages and records of communications through email, phone, WhatsApp, social media, or SMS when you use those channels.
• Technical information: IP address, browser and device information, and interaction data that our hosting or embedded-content providers may receive when the website loads.

Please do not send sensitive personal information through the contact form. We do not knowingly collect personal information from children under 13.

We use personal information to:

• Respond to inquiries and prepare or follow up on estimates.
• Schedule, provide, and support requested products and services.
• Communicate about projects, appointments, and customer service.
• Operate, secure, troubleshoot, and improve the website.
• Maintain business records and comply with legal obligations.
• Send marketing communications only as permitted by law and honor opt-out requests.

We may disclose information to:

• Service providers that support our website and communications, including website hosting, EmailJS, Google Maps, and messaging or IT providers, only as needed to perform services for us.
• Contractors, suppliers, and professional advisers when reasonably necessary to fulfill a request, operate our business, or protect legal rights.
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security.
• A successor in connection with a merger, acquisition, financing, or sale of all or part of the business, subject to applicable law.

We do not sell personal information or use it for targeted advertising. We do not share mobile numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes. This restriction does not prevent us from using service providers that help deliver messages on our behalf.

We do not currently use first-party analytics or advertising cookies. The site embeds or links to services such as Google Maps, the Better Business Bureau, WhatsApp, and social networks. Those providers may receive technical information, use cookies or similar technologies, and process information under their own privacy policies. Following an external link takes you to a service we do not control.

We retain personal information only as long as reasonably necessary for the purposes described above, including to provide services, maintain business and warranty records, resolve disputes, and meet legal obligations. Retention periods vary by the type of information and our relationship with you.

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No internet transmission or storage system can be guaranteed to be completely secure.

You may ask us to confirm whether we process your personal information, access or correct it, delete information you provided, or obtain a portable copy where applicable. You may also opt out of targeted advertising, the sale of personal data, or qualifying profiling. We do not currently perform those three activities.

Submit a request by email to info@velascoglassmirrors.com or by mail to the address below. We may need to verify your identity. Where required by law, we will respond within 45 days and may extend once by another 45 days after notifying you. To appeal a denied request, email us with the subject "Privacy Appeal." Texas residents may also submit a complaint to the Texas Attorney General.

You may opt out of marketing email using the unsubscribe method in the message. For SMS, reply STOP to end messages or HELP for help. We will not discriminate against you for exercising an applicable privacy right.

We may update this policy as our practices or legal obligations change. The revised version will appear on this page with a new "Last updated" date. We will provide any additional notice required by applicable law.

DK Glass & Velasco
11955-A Farm to Market Road 529
Houston, Texas 77041
Phone: (832) 740-4977
Email: info@velascoglassmirrors.com